Terms and Conditions

A. Introduction

IMPROVE ACADEMY s.r.o., Company ID: 04905334, registered office at Za Strahovem 392/76, 169 00, Prague 6, registered in the Commercial Register kept by the Municipal Court in Prague under No. C 255443 (hereinafter referred to as the “Academy”), as a service provider pursuant to a contract for the provision of services (hereinafter referred to as the “Contract for Services”), with regard to the obligations of entrepreneurs stipulated in Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “CC”) hereby provides the following information to the entities to which it provides services based on a contractual relationship, with an emphasis on consumer entities:


B. Withdrawal from the contract

Pursuant to Section 1829(1), a party to a contract which is a consumer within the meaning of Sec. 419 CC (hereinafter referred to as the “Consumer”), has the right to withdraw from the contract within 14 days of the conclusion of the contract, without giving any reason. If the Consumer sends the Academy a notice of withdrawal within the time limit, the time limit shall be deemed to have been observed.


For the withdrawal to be valid, the Consumer must comply with the following withdrawal procedure: complete and sign the withdrawal form available on this website and send it to the Academy’s address within the specified time. The form can be sent either by a postal carrier or electronically to the Academy’s data box. The Consumer bears all costs associated with the withdrawal.


Any blatant abuse of the right of withdrawal is not protected under Section 8 of the Civil Code.



C. Cancellation Policy

The Consumer acknowledges and accepts the Academy’s terms and conditions relating to the reimbursement of costs incurred by the Academy in connection with the conclusion of the Contract for Services.


In the event of termination of the Contract for Services concluded between the Academy and the Consumer by withdrawing from the contract within 14 days of the conclusion of the contract, the Academy is entitled to receive an amount of CZK 2,500, or CZK 4,000 in case of the yoga course (if there are less than 30 days until the start of the course, the cancellation fee is 50%). The amount serves to reimburse the costs associated with the organization of services and targeted assignment of the Consumer to a specific service (course). The Consumer acknowledges this and expresses their consent by signing the Contract for Services. The Consumer may ask for an assignment of the rights and obligations under the Contract for Services to another entity. If the Academy agrees to such an assignment, the costs according to the previous sentence will not be charged.


If the Academy has already commenced performance on the Contract for Services within 14 days of the conclusion of the contract (i.e. within the statutory withdrawal period) and the condition set out in point D below does not apply, the Consumer is liable to pay a proportionate part of the price of the services already provided.



D. Commencement of contractual performance and impossibility of withdrawal

If the Academy commences performance under the Contract for Services, the rule under section 1837(a) of the CC applies. According to this rule, the Consumer can no longer withdraw from the Contract for Services if they are so instructed and agree to commence performance of the Contract for Services before the expiry of the statutory withdrawal period. The Consumer is advised of this eventuality before entering into the contract, as well as in these Terms and Conditions.



E. Advance payment and set-off

The Academy is entitled to require the Consumer to advance the price of the services according to the Contract for Services. The following advance payments have been set for each service – course:

  1. Fitness trainer – CZK 3,500
  2. Functional trainer – CZK 6,000
  3. Sports massage – CZK 6,000
  4. Nutritional advisor – CZK 6,000
  5. Yoga instructor – CZK 9,000

The advance amount may vary depending on the actual circumstances (the Consumer is informed of this before entering into the Contract for Services).


Both the Consumer and the Academy agree that in the event of a claim for partial performance on the part of the Academy (cancellation fee, damages, cost of services, etc.), the Academy is entitled to set off its claim for advance payment.



F. Extrajudicial resolution of disputes

If there is a dispute between the Academy and the Consumer arising from the Contract for Services and the dispute cannot be resolved by mutual agreement, the Consumer may apply for extrajudicial resolution of such a dispute to the designated entity for extrajudicial resolution of consumer disputes, which is the Czech Trade Inspection Authority, Central Inspectorate, Štěpánská 15, 120 00 Prague 2.




Petr Neplech